Sr. Director, Strategy & Operations, Customer Success
About this role
Role
We are looking for a Sr. Director, Strategy & Operations, Customer Success to join our team. This is a Remote role, reporting to the VP, Strategy & Operations, Customer Success in the Customer Success department. This role is critical to supporting the global Customer Success organization across Customer Support, Technical Success, and Professional Services. The Senior Director will lead Strategy and Delivery Operations for Customer Success, driving strategic alignment, operational rigor, planning excellence, and cross-functional engagement to improve business performance, scalability, and customer outcomes.
What you’ll do (Role Expectations)
- Lead Strategy and Delivery Operations for the Customer Success organization, with responsibility for CS Business Operations, Services Portfolio Management, NPI, and Vendor Management
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