Specialist Advanced Customer Service
About this role
About the Role The Specialist Advanced Customer Service role at LEONI AG focuses on monitoring customer satisfaction, coordinating actions for value chain deviations, and aligning orders and production planning with contracts and capacity. The position collaborates with customers, sales, and country organizations to resolve deviations and maintain smooth supply chain performance. What You'll Do
- Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
- Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
- Gathers and shares information regarding customer production program
- Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure cu What We're Looking For
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