ServiceTitan Virtual Assistant
About this role
Role Overview
We are seeking a highly organized and customer-focused ServiceTitan Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.
Key Responsibilities
- Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments via ServiceTitan CRM
- Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email.
- Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems.
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