ServiceNow Business Analyst
About this role
About the Role The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams, gathering requirements, defining solutions, and ensuring the ServiceNow platform aligns with business objectives. This role requires adaptability in a dynamic environment and a focus on process improvement and workload management. Based in Austin, TX with four days on-site per week. What You'll Do
- Gather, analyze, and document business requirements, user stories, and functional specifications for ServiceNow solutions.
- Serve as primary liaison between business units and the technology team.
- Facilitate workshops and meetings with stakeholders to identify process improvement opportunities.
- Translate business needs into solutions across ServiceNow modules such as ITSM, Service Catalog, and Change Management.
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