Service Support Technical Representative - Customer Solutions Core Regions (CSCR)
About this role
About the Role This role is part of Caterpillar’s Customer Solutions Core Regions (CSCR) Division, serving the CI Core Pacific West Team as the Service Support Technical Representative for CI Core prime machines (formerly Global Construction & Infrastructure, GCI), dedicated to supporting Caterpillar dealers. The position involves hands-on engagement with construction equipment, customers, and dealers to manage machine product issues within an assigned service territory. What You'll Do
- Work hands-on with construction equipment, customers, and dealers to diagnose and resolve machine product issues.
- Consult on machine product problem management within an assigned service territory for Caterpillar machines.
- Travel to customer sites with dealers to be hands-on with Caterpillar machines in the field as required.
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