Service Sales Support & Uptime
About this role
About the Role AB Volvo's Service Sales Support & Uptime team is responsible for developing service sales activities (service contracts, Volvo Connect, service planning) and coordinating vehicle maintenance scheduling and customer interactions. The role supports achieving commercial targets through proactive customer contact, appointment planning, and uptime-related service support in close collaboration with internal teams and Volvo customers. What You'll Do
- Develop activities to support service sales, including service contracts, Volvo Connect, and service planning.
- Propose after-sales service packs, offers and promotions to contacted customers.
- Create and communicate service contract offers and Volvo Connect to sales and after-sales representatives.
- Ensure effective customer service and manage DMA with Volvo customers.
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