Service Quality Lead
About this role
About the Role The Service Quality Lead drives service quality excellence and customer satisfaction within the assigned area, providing guidance on SQ matters and leading quality-improvement initiatives for district and global databases. What You'll Do
- Drive service quality excellence and customer satisfaction; provide guidance in Service Quality (SQ) matters to employees.
- Update and maintain district & global SQ databases to ensure metrics are accurate for reporting purposes.
- Provide SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
- Monitor and review field performance assessments, customer surveys, voice of the customer, and KPIs with area leadership.
- Champion the use of the quality management system in the designated area.
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