Service Manager (Enhancement)
About this role
About the Role The Service Manager (Enhancement) will own the end-to-end lifecycle of all enhancement tickets and internal initiatives. This role ensures proper scoping, scheduling, and deployment, and coordinates with support and development teams to drive timely delivery and impact. What You'll Do
- Full ownership of the lifecycle for all enhancement tickets, ensuring they are properly scoped, scheduled, and deployed.
- Lead and manage internal projects designed to improve departmental processes, technical capabilities, or team workflows.
- Triage & Transition: Collaborate with Support teams to distinguish between standard incidents and new feature requests (enhancements).
- Strategic Reporting: Provide clear, data-driven weekly and monthly reports on the progress, status, and timelines of all enhancements and initiatives.
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