Service Engineer
About this role
About the Role The Service Engineer provides on-site service support for Leica Microsystems products across Hong Kong and Macau, delivering preventative maintenance, installation, diagnosis, troubleshooting, and qualification to ensure customer uptime and satisfaction. This role is part of the China-based Customer Service Department and reports to the Customer Service Supervisor. What You'll Do
- Provide on-site technical support: installation, diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer hardware, and software.
- Collaborate with sales, product and customer service teams to deliver exceptional service and grow technical capabilities.
- Participate in revenue-generating activities such as contract renewals, parts orders, and sales leads to achieve targets. What We're Looking For
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