Service Director - Mercedes-Benz of Walnut Creek
About this role
About the Role As Service Director at Mercedes-Benz of Walnut Creek, part of the Sonic Automotive family, you will lead service department operations, drive profitability, and set the standard for exceptional customer service. You will coach managers and technicians to achieve key performance metrics while maintaining the highest brand standards. What You'll Do
- Lead service department operations, driving profitability and efficiency
- Coach and develop service managers and staff
- Oversee P&L, CSI scores, warranty administration, parts inventory, and staffing
- Ensure compliance with company policies and standards What We're Looking For
- 7+ years fixed-operations dealership experience with 3+ years of leadership
- Luxury/Mercedes-Benz background preferred
- Demonstrated experience with P&L, CSI, warranty, parts and staffing management
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