Service Coordinator
About this role
About the Role As a Service Coordinator for Esler Companies – Renewal by Andersen, you will play an integral role in our Service department. You will provide world-class customer service to homeowners by identifying problems, explaining possible solutions, and expediting corrections. What You'll Do
- Take both inbound and outbound scheduling calls; including returning voicemails.
- Maintain service scheduling for Service Technicians.
- Quote parts and labor cost for non-warranty services.
- Verify that payment has been received for any billable order prior to ordering or scheduling.
- Documentation at every point of action and customer contact.
- Scan service orders and confirmation into the correct customer’s electronic file.
- Other duties as assigned. What We're Looking For
- Customer Service experience required.
- Excellent oral and written communication skills.
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