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Service Assistant
ZEISS
onsite
Hsinchu City Posted Aug 24, 2026
About this role
Job title: Service Assistant
- Independent process and support of national projects and customer orders
- Generate service-required documents, such as quotations, service orders, confirmations, and daily reports
- Provide Service supports, including parts ordering, invoice and payment tracking, service job dispatching, and RMA parts returns
- Providing troubleshooting assistance for customer orders, account status and relevant problems
- Collaborate with global and cross-functional teams
- Respond to customer inquiries via email, text messages, and phone calls
- fulfill necessary administrative work including filing reports or presenting service team with necessary documents
- Take proactive action to resolve outstanding issues
Education
- Bachelor or Master degrees
Experience
-
With sales administration/operation/ order fulfilment process experience
-
Other skills
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