Service Advisor
About this role
Service Advisor
The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.
Specific Role Responsibilities:
- To deal with all customers and coordinate service work and time
- To act as liaison between service customers and dealership
- To promote the sales of labour and parts
- Maintain service appointment list
- Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
- Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
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