Service Advisor
About this role
Service Advisor
Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Lagos Job Field Engineering / Technical
The Service Advisor in our after-sales unit plays a crucial role as the primary point of contact between customers and the service department. The service advisor is responsible for ensuring customers receive exceptional service, managing their vehicle repair or maintenance needs, and maximizing service department revenue through effective communication and recommendation.
TASKS AND RESPONSIBILITIES Greet and welcome customers in a professional and friendly manner. Act as a trusted advisor, actively listening to customers' concerns and vehicle issues. Provide accurate and clear explanations of recommended services and repair options. Address customer inquiries and concerns, keeping them informed throughout the service process.
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