Senior UX Researcher
About this role
Senior UX Researcher
About the role
We are looking for a Senior UX Researcher to provide hands-on research continuity for an IT and Operations employee experience portfolio, independently scoping and executing mixed-method studies that evaluate AI-enabled self-service experiences, test AI skill concepts, and surface actionable insights for enterprise tooling decisions. You will maintain and extend a jobs-to-be-done framework across multiple initiatives, synthesize findings into decision-ready recommendations and stakeholder readouts, and partner with product, service, and operational teams to validate tooling before broader rollout.
What you will do
- Plan and conduct mixed-method (qualitative and quantitative) research across priority IT & Ops initiatives, independently moving studies from ambiguous questions to decision-ready recommendations.
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