Senior Specialist, Operations
About this role
Senior Specialist, Operations
This role is on the lookout for providing seamless support to the locations and partners of Western Union Retail Services, which consists of Western Union branches and subagent networks. You will be coordinating between various teams internally and externally to provide training and coordinate upgrades and roll outs, maintenance and troubleshooting as required.
You will propose operational improvement initiatives to business leaders, whilst ensuring processes are both commercially minded and consistent with regulations.
Role Responsibilities:
- Manage the end-to-end agent experience lifecycle management including onboarding lead times and post activation support.
- Oversee operations of Western Union’s Agent Network Management, Independents and branches roll out.
- Monitor Account Payout Network tasks and activities.
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