Senior Service Management Engineer
About this role
About the Role Senior Service Management Engineer to support 2nd line Application Support in a distributed high-performance cloud environment. You will report directly to the regional support manager responsible for Service Management on these systems and collaborate with the global team contributing to the quality of our support. What You'll Do
- Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
- Work collaboratively with development/product/Infra teams as required for third line escalation.
- Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
- Drive and engage in Business Continuity and Disaster Recovery processes for all products.
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