Senior Renewals Operations Manager, Customer Success
About this role
Job title: Senior Renewals Operations Manager, Customer Success
About the Role The Senior Renewals Operations Manager, Customer Success is a strategic, cross-functional role responsible for driving the effectiveness, scalability, and overall experience of Veeam's global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end CSM experience—ensuring process excellence, data-driven execution, and operational consistency across regions. Positioned at the center of the customer experience ecosystem, this role aligns CS with Renewals, Support, Professional Services, and Sales to deliver a seamless, scalable, and predictable customer journey. Leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and outcomes. This is a high-impact individual contributor role with executive visibility.
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