Senior Program Lead - Customer Advocacy and Solutions Delivery
About this role
Senior Program Lead - Customer Advocacy and Solutions Delivery
Location
San Francisco, California
Team
Customer Support
Subteam
Customer Experience
Posted on
Aug 12, 2026
Meet the Customer Support team
Mariano, Head of Global Delivery CX
Global Delivery CX owns the end-to-end customer experience and support strategy for Delivery (Eats, Grocery, and New Verticals). The team sets the global CX vision, defines support policies and operating standards, partners with Product/Tech and Regional Ops to improve customer outcomes, and steers the portfolio of global programs that improve quality, efficiency, and customer love across markets.
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