Senior Product Manager
About this role
Senior Product Manager on Adobe’s Experience and Engagement team responsible for shaping the future of intelligent customer support. In this role, you will spearhead the evolution of the self-service experience by developing agentic AI solutions that move beyond static automation and deliver personalized resolutions at global scale. This role requires partnering with business, data, design, and engineering teams to define the vision and drive impact.
What You'll Do
- Define product strategy, roadmap and execution for your area.
- Bring insights and industry trends to improve the product experience.
- Translate customer needs and business goals into clear, actionable requirements.
- Use data and insights to influence product decisions and our measures of success.
- Partner closely with engineering and design to deliver high-quality products at scale.
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