Senior Operations Manager
About this role
Job title: Senior Operations Manager
About the Role The Senior Operations Manager leads the end-to-end operational lifecycle of remote care software, overseeing Tier 2 application support, change request governance, product operations, release readiness, and hypercare management. This role ensures the reliability, performance, and operational excellence of web and remote care applications, partnering with Tier 1 Support, Software Development, SRE, DevOps, Systems Engineering, QA, and other cross-functional teams. It includes global coordination with teams in Malaysia and Ireland to drive seamless, unified operational execution.
What You'll Do
- Lead a global Tier 2 support organization responsible for troubleshooting, incident resolution, and service restoration of customer-facing web applications.
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