Senior Manager, Partner Implementation Category Customer Success, Customer Experience
About this role
About the Role As the Senior Manager, Partner Implementation, you are the architect of our implementation engine. You will lead a specialized team of Partner Implementation Consultants (PICs) who serve as the technical backbone for our Value Added Reseller (VAR) ecosystem. Your mission is to move beyond individual builds to create a scalable, high-velocity onboarding machine. What You'll Do
- Build and lead a team of elite technical implementors, responsible for their continuous technical upskilling, ensuring the team stays ahead of the IES roadmap and complex accounting logic.
- Oversee the "Train the Trainer" framework. You will define the standards for partner certification and "onboarding independence," ensuring that as we scale, the quality of VAR-led implementations remains uncompromised.
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