Senior Manager, Global Finance Operations – O2C - Cash, Collections & Dispute Management
About this role
About the Role This role leads end-to-end cash application, collections, and dispute resolution within Nike’s Order-to-Cash (O2C) operations, with accountability for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets. Based at Nike’s World Headquarters in Beaverton, the leader will bridge global strategy and execution by partnering with MSP/BPO teams and cross-functional stakeholders to deliver delivery excellence. What You'll Do
- Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments
- Lead collections strategy and execution, including prioritization, outreach approach, and aging management
- Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination
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