Senior Manager, BPO GCS Systems (Case Management), Global Customer Solutions, MedTech Supply Chain
About this role
About the Role Johnson & Johnson MedTech – Supply Chain is hiring a delivery-focused systems and business process lead to operate and continually improve our Global Customer Solutions systems stack. For Case Management (Microsoft Dynamics and Genesys), you’ll manage release cadence, integrations, pilots, and enable regional readiness to deliver measurable efficiency and better customer experiences. What You'll Do
- Own the end-to-end strategy, deployment, and standards for the Global Customer Solutions systems stack, including Case Management using Microsoft Dynamics and Genesys.
- Manage release cadence, integrations, pilots, and enable regional readiness to ensure digital and operational capabilities deliver measurable efficiency and improved customer experiences.
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