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Senior Machine Learning Engineer
Zendesk
remote
Remote, Portugal Posted Jul 24, 2026
About this role
Senior Machine Learning Engineer
description
- At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.We are looking for a Senior ML Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will own the delivery of ML-powered product features at Zendesk scale, taking capabilities from prototype through to production.We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback.What you'll be doing
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