Senior IT Engineer - T3
About this role
About the Role
Senior IT Engineer in Glasgow will be responsible for delivering expert technical support across customer environments, acting as an escalation point for support teams, managing projects, and ensuring excellent customer service. You will also support colleagues, maintain technical documentation, and provide guidance on cybersecurity and IT best practices.
What You'll Do
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT Support queries and projects.
- Accurately updating /maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems.
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