Senior Infrastructure Support Engineer
About this role
About the Role
Senior Infrastructure Support Engineers are the senior technical escalation point within Infrastructure Support, owning the health of Nscale's GPU fleets and the high-performance fabrics that connect them. This is a hands-on L2/L3 role operating at the intersection of GPU hardware, east-west networking, Linux, and data centre operations — acting as the operational bridge between Support, DC Operations, and Engineering. You will work to ensure service reliability and rapid response to customer issues. What You'll Do
- Join the Support duty rotation as a senior escalation point, collaborating with Infrastructure Engineering, CNPRE, Network Operations, and Product Engineering on incidents, investigations, and changes.
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