Senior High-Touch Onboarding Manager
About this role
About the Role Senior High-Touch Onboarding Manager (Individual Contributor) to own the onboarding journey for a portfolio of UK customers acquired through Sales. You will guide customers through structured onboarding programmes, align activation to their commercial objectives, and ensure meaningful, long-term adoption in a fast-paced SaaS environment. What You'll Do
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Own High-Touch Customer Onboarding
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Lead 3-6 structured onboarding sessions per customer
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Manage a portfolio of 15-25 active onboarding accounts simultaneously
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Conduct 15-20 customer meetings per week
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Deliver structured, solution-oriented follow-ups with clear next steps and ownership
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Maintain onboarding momentum and accountability across multiple stakeholders
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Partner closely with Sales and Account Managers to ensure seamless handovers
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Drive Value Realisation (Activation)
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