Senior Employee Service Associate
About this role
Job title: Senior Employee Service Associate
Overview
IGT is seeking a Senior Employee Service Associate to support the delivery of People & Culture (P&C) shared services across the Americas region. This P4-level role serves as a subject matter expert for HR processes, handles complex employee inquiries and transactions, and acts as an escalation point for sensitive or high-impact cases. The role plays a critical part in driving service quality, mentoring team members, supporting continuous improvement, and ensuring a consistent employee experience across the region.
What You'll Do
- Handle complex and sensitive employee inquiries across the employee lifecycle.
- Serve as a subject matter expert for HR processes, policies, and systems.
- Act as an escalation point for Employee Service Associates and support resolution of complex cases.
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