Senior Director of Service Delivery
About this role
About the Role The Senior Director of Service Delivery within ICT Technology is a senior leadership role responsible for defining and delivering a best-in-class service capability across ICT's software portfolio and technology-enabled services. The role owns the end-to-end client service experience, from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. What You'll Do
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