Senior Customer Service Advisor
About this role
Senior Customer Service Advisor
locations Witney, Market Square
time type Full time
posted on Posted Today
time left to apply End Date: September 4, 2026 (14 days left to apply)
job requisition id JR-0000120840
Job Description
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
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