Senior Customer Account Manager
About this role
Overview
The Senior Customer Account Manager is responsible for driving strategic growth, operational excellence, and long-term relationship development across assigned brokerage customers. This role combines commercial account management, shipper experience leadership, and customer retention strategy ensuring exceptional service delivery, profitability, and alignment with NFI’s broader growth objectives. The position reports to the Director of Operations or Operations Manager.
Responsibilities
- Manage key customer accounts, ensuring alignment between customer expectations and NFI operational performance.
- Drive organic revenue and margin growth through opportunity identification, solution development, and cross-selling of NFI services (Intermodal, Dedicated, Warehousing, etc.).
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