Senior Consultant, Account Services Management - Springfield, Ohio
About this role
About the Role The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders. What You'll Do
- Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
- Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
- Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
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