Senior Consultant, Account Services Management - Plano, TX
About this role
About the Role Dell Technologies' Solutions Support as a Service team seeks PowerEdge XE AI-focused Customer Delivery Executives to lead AI server initiatives, align delivery with business goals, and drive end-to-end operations for customers and internal stakeholders. What You'll Do
- Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
- Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
- Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
- Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
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