Senior Applied Scientist
About this role
Senior Applied Scientist
THE ROLE & THE TEAM
In Customer Care Technology, we build the intelligent applications and infrastructure driving the full customer journey, supporting millions of customers and thousands of customer care specialists. We are seeking a Senior Applied Scientist to join our Berlin-based Applied Science team in a business-critical role. In this position, you will design, build, and scale cutting-edge Agentic AI systems and Large Language Models (LLMs) for high-volume production, directly optimizing customer self-service solutions to handle millions of queries monthly. Working closely with a cross-functional team of data engineers, software engineers, analysts, and product managers, you will turn scientific innovations into scalable AI products that elevate the customer experience.
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