Salesforce Support Engineer
About this role
Salesforce Support Engineer
Location: Chicago, Illinois (Hybrid, 3 days onsite)
Role Overview
The Salesforce Support Engineer will be responsible for the daily support and administration of Salesforce environments. This role involves making configuration changes, customizing lightning flows, managing custom integrations, and creating reports. The candidate will function as a specialist CRM developer, overseeing the operations, maintenance, and support of multiple Salesforce applications to ensure high availability and reliability.
Key Responsibilities
- Oversee the daily operations, maintenance, and support of the Salesforce system.
- Use ServiceNow to track and manage incident and request progress.
- Perform daily administration of the Salesforce system, including user setup, roles, security, and customization of objects, fields, and layouts.
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