Sales Associate
About this role
About the Role The Sales Associate serves as the front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations in a luxury retail environment. What You'll Do
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
- Build lasting client relationships through personalized styling, product expertise, and fashion advice.
- Drive sales through cross-selling, upselling, and tailored recommendations.
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
- Develop and execute personal sales plans; meet or exceed individual and team KPIs.
- Source new customers, maintain relationships, and follow up to close sales.
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