Reservations Agent
About this role
Job Description
We are currently seeking an enthusiastic, detail-oriented, and guest-focused Reservations Agent to join our team. As a Reservations Agent, you will play a key role in ensuring every guest enjoys a seamless and personalised booking experience. You will be responsible for managing reservations across multiple channels, offering tailored recommendations, and delivering exceptional service. This is an exciting opportunity for individuals passionate about providing exceptional hospitality in a dynamic luxury environment.
Key Responsibilities
- Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests.
- Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences.
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