Reservations Agent - FTC
About this role
Job title: Reservations Agent - FTC
Company Description
We’re looking for a 6-months fix term Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.
London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.
Job Description
What you’ll do…
- Manage new and existing individual rooms reservations through telephone, email and website reservations
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
- Keep an eye on our booking channels
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