Remote Customer Service Representative
About this role
Description
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Remote Customer Service Representative
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Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
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Job Description
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GENERAL DUTIES & RESPONSIBILITIES
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Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
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Processes a high volume of consumer inquiries of our
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