Re/Insurance OPS Excellence Manager - US & Canada
About this role
About the Role As Sales Operations Manager at Swiss Re, you will lead the North America Sales Operations team, shaping how treaty onboarding, data quality, operational controls, and continuous improvements power the business across the US & Canada. This is a high-visibility leadership role focused on operational excellence at scale and close partnership with stakeholders across Client Markets, Treaty Administration, Finance, Valuation, and global Operations. What You'll Do
- Lead, coach, and develop a high-performing Sales Operations team, fostering accountability, continuous learning, and exceptional client service
- Drive cross-training initiatives to build team resilience and ensure business continuity amid shifting priorities
- Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and objectives are met
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