Quality Improvement Lead
About this role
About the Role The Quality Improvement Lead will drive operational quality performance across the Cardiff site, partnering with the broader Quality function to safeguard product quality and customer trust. This on-site role focuses on leading reliability and right-first-time improvements aligned to DBS principles and site priorities. What You'll Do
- Deliver targeted quality initiatives across the site to improve reliability and right-first-time performance.
- Partner with Quality and cross-functional stakeholders to identify quality issues and implement practical improvements.
- Track and trend nonconformances and customer complaints, driving actions to reduce recurrence in partnership with owners.
- Apply data and quality tools (SPC, capability, Pareto, trend analysis) to quantify performance, identify root causes, and measure impact.
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