QARA Global Strategic Account Manager
About this role
About the Role The QARA Global Strategic Account Manager is responsible for driving Quality initiatives within Global Strategic Account customers to provide positive impact to the Cytiva organization. This includes enabling Customer satisfaction through timely and right first-time responses, metrics, goals and timelines requirements, as communicated by Corporate. This role reports to the Sr Manager QARA Global Strategic Accounts and is on-site in Medemblik, Netherlands. What You'll Do
- Maintain frequent touchpoints with customer leaders (calls/emails) to drive continuous Quality improvements, ensure timely responses, and escalate critical issues per GSAM standard work.
- Collaborate closely with the Global Strategic Account Director (GSAD) to align Quality strategies with Commercial goals and maintain proactive communication.
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