[pro]Service Account Manager
About this role
About the Role
Join ZF as a [pro]Service Account Manager, responsible for maintaining and expanding the ZF [pro]Service Workshop Network. This role bridges internal teams with external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience while supporting the growth of our service ecosystem and product sales. What You'll Do
- Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
- Conduct annual audits of network partners to ensure compliance, performance, and service quality; identify gaps and implement corrective actions as needed.
- Support the development of marketing initiatives aimed at increasing brand awareness and network value.
- Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits.
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