Program Manager, Service Desk Strategy COE
About this role
About the Role
Lead the Service Desk Strategy COE to translate strategic programs into measurable operational outcomes. You will build and coach a program team delivering AI Enablement, Defect Elimination, and Continual Improvement initiatives, establishing governance, career pathways, and delivery predictability across concurrent initiatives.
What You'll Do
- Own end-to-end delivery of concurrent strategic programs with complex dependencies, ensuring on-time, on-budget delivery with quality outcomes and controlled scope.
- Build and scale a global team of Program Managers and IT SMEs, developing clear career pathways and PM conversion opportunities.
- Interface with OTS and Amazon partner teams to unblock deliverables and maintain Day 1 culture; align strategic design with operational execution.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.