Product Support Specialist
About this role
About the Role As a Product Support Specialist on Zignal Labs’ Product Support team, you will respond to and resolve customers’ technical issues on the Zignal Labs platform and serve as the primary liaison between customers, Customer Success Managers, and our Product and Engineering teams. This is a fully remote role with opportunities to collaborate across teams. What You'll Do
- Develop and deliver scalable, repeatable, and predictable support processes.
- Deliver technical support and product guidance to Zignal Labs' users, including first and second-level triage and resolution.
- Provide rotating weekend triage coverage as part of the support schedule.
- Liaise and manage communications between internal/external customers and the Product and Engineering teams on bug identification, tracking, and resolution.
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