Product & Customer Experience Insights Manager, Customer Experience and Business Trends
About this role
Job title: Product & Customer Experience Insights Manager, Customer Experience and Business Trends
About the Role Customer Experience Insights Manager within the CXBT team in Arlington, responsible for owning and contributing to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines and geographies, partnering with senior business leaders to translate insights into actionable recommendations to improve customer experience across Consumer and Seller experiences.
What You'll Do
- Ownership of large-scale continuous monitoring survey mechanisms (e.g. NPS, CSAT)
- Manage Ambiguity: translate complex business problems into analysis requirements and actionable insights
- Study Management: scope, design, data collection, data analysis, recommendations, and presenting results to senior management
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