Phone Support Representative
About this role
Job title: Phone Support Representative
We are seeking a professional Phone Support Representative to handle inbound and outbound customer calls, assist with inquiries, and maintain accurate customer records while delivering excellent service.
Responsibilities
- Answer inbound calls professionally
- Make outbound calls when required
- Assist customers with inquiries and concerns
- Take detailed notes and update customer records
- Provide excellent customer service
Requirements
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Excellent English communication skills
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Strong phone etiquette and customer service skills
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Confident speaking with customers over the phone
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Experience using Zendesk
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Reliable internet connection and a quiet workspace
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Previous call center or phone support experience is a plus
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Note
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Only applicants who meet the requirements will be considered.
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