Pessoa Agente de Serviços (Service Agent II)
About this role
Job title: Pessoa Agente de Serviços (Service Agent II)
About the Role Under general guidance, this role tracks shipment activity, assists customers with shipping documentation and inquiries, and provides in-person service at the counter or by phone. It supports station operations by ensuring proper labeling, regulatory compliance, and timely handling of shipments.
What You'll Do
- Track shipment monitoring, interpreting tracking updates in FedEx systems and operations
- Assist customer in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery
- Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone
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