Patient Financial Recovery Specialist
About this role
About the Role The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances. What You'll Do
- Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system.
- Aid patients in managing their accounts, which includes arranging payment options for outstanding balances.
- Process credit card payments efficiently over the phone.
- Identify and gather updated insurance information.
- Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies.
- Evaluate patients for charity eligibility.
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